Refund Policy

This Refund Policy explains when Plutus Labs Inc., doing business as Pixelsurf AI ("Pixelsurf," "we," "us," or "our"), may issue refunds for paid subscriptions and related purchases on our website, applications, and companion services (the "Service").

By purchasing a subscription, you agree to this Refund Policy and our Terms of Service.

Pixelsurf AI offers paid subscription plans billed on a monthly or annual basis, as shown at checkout. Unless otherwise stated at purchase, subscriptions renew automatically at the end of each billing period until you cancel.

You are responsible for reviewing plan details, pricing, and billing frequency before completing payment.

You may cancel your subscription at any time from your account settings or by contacting us at hq@pixelsurf.ai.

Cancellation stops future renewals. You generally keep access to paid features through the end of the current billing period you have already paid for. Cancellation does not automatically entitle you to a refund for the unused portion of that period, except where required by law or expressly stated in this policy.

Because our Service provides immediate digital access to AI companions and related features, all sales are generally final.

We may consider a refund or account credit when:

• You were charged in error (for example, a duplicate charge)
• You request a refund within 7 days of the initial purchase of a new paid subscription, and you have not made substantial use of paid features
• A technical issue on our side prevented you from accessing paid features you paid for, and we were unable to resolve it within a reasonable time
• Applicable law requires a refund or cooling-off right

Renewal charges, upgrades, and plan changes are generally non-refundable once processed, except where required by law or where we determine a billing error occurred.

To request a refund, email hq@pixelsurf.ai with:

• The email address on your account or checkout receipt
• The date of purchase or charge
• The amount charged and payment method, if known
• A brief description of the issue

We will review requests in good faith and respond within a reasonable period. Approved refunds are issued to the original payment method when possible and may take several business days to appear, depending on your bank or payment provider.

If you dispute a charge with your bank or card issuer before contacting us, we may temporarily suspend access to paid features while we investigate. Please contact us first so we can help resolve billing issues quickly.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Questions about refunds or billing can be sent to hq@pixelsurf.ai.

Related policies: Terms of Service · Privacy Policy.